Privacy Policy

Shaw Real Estate, LLC

Effective Date: October 15, 2026

Shaw Real Estate, LLC (“Shaw Real Estate,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, when it may be shared, and how we protect it when you visit our website, contact our office, inquire about rental properties, apply to rent, or use our property management services.


1. Information We Collect

Depending on how you interact with us, we may collect the following types of personal information:

  • Contact information: Name, mailing address, email address, telephone number, and other contact details you provide.
  • Rental inquiry and application information: Rental preferences, desired move-in dates, household details, income and employment information, rental history, references, and other information submitted during a rental application or screening process.
  • Owner and client information: Property addresses, ownership and management details, billing information, and information needed to provide property management services.
  • Communication records: Information you provide through contact forms, emails, telephone calls, text messages, and other communications with our office.
  • Website and technical information: Information such as IP address, browser type, device information, pages visited, and website usage data, where collected through website hosting, analytics, cookies, or similar technologies.

We collect information directly from you, through forms and communications, through our property management and rental application processes, and, where appropriate, from service providers or other sources authorized to provide information for rental screening or property management purposes.


2. How We Use Your Information

We may use personal information to:

  • Respond to inquiries and communicate with prospective tenants, current tenants, property owners, vendors, and other clients.
  • Schedule property showings and provide information about available rentals.
  • Process rental applications and, where authorized, conduct screening and verify application information.
  • Manage rental properties, leases, maintenance requests, payments, and related account matters.
  • Provide property management services to owners and respond to tenant concerns.
  • Send service-related notifications, appointment reminders, account updates, and other communications you have requested or authorized.
  • Send SMS text messages when you have provided the required consent.
  • Maintain website operations, improve our services, prevent fraud, protect our business, and comply with legal obligations.


3. How We Share Information

We do not sell your personal information.

We may share information when reasonably necessary to operate our business and provide requested services, including with:

  • Property owners, when information is needed to manage their properties or address rental matters.
  • Service providers that support our business, such as property management software providers, website hosting providers, payment processors, rental screening providers, maintenance vendors, and communication platforms.
  • Professional advisers, government agencies, courts, or law enforcement when required or permitted by applicable law.
  • Other parties when necessary to protect our rights, address fraud or security concerns, or fulfill a legal obligation.

We limit information sharing to what is reasonably necessary for the applicable purpose. Third-party service providers may process information on our behalf in accordance with their roles and applicable agreements.


SMS Consent and Phone Number Privacy

No mobile phone numbers, SMS consent, or text-messaging opt-in information will be shared, sold, rented, or disclosed to third parties or affiliates for their own marketing or promotional purposes. SMS consent and phone numbers will not be shared with third parties or affiliates for marketing purposes.

We may use service providers to facilitate the delivery of text messages on our behalf. These providers may process the information needed to deliver those messages, but they are not authorized to use SMS consent or phone numbers for their own marketing purposes.


4. SMS Text Messaging Terms

If you consent to receive SMS messages from Shaw Real Estate, LLC, you agree to receive text messages related to our property management and real estate services. Depending on the purpose of your consent, these messages may include responses to inquiries, rental showing and appointment reminders, application updates, maintenance communications, tenant account notifications, and property management-related updates.


SMS Disclosure

If you consent to receive SMS from Shaw Real Estate, LLC, you agree to receive property management and real estate service-related SMS messages from us. Reply STOP to opt out; reply HELP for support. Message and data rates may apply. Messaging frequency may vary. Visit https://www.srellc.com/privacy-policy to see our Privacy Policy and Terms and Conditions.

  • Opting out: You may opt out of SMS messages at any time by replying STOP.
  • Help: Reply HELP for assistance or contact our office at 910-297-0800.
  • Message frequency: Messaging frequency varies based on your interactions, requests, and the services involved.
  • Rates: Message and data rates may apply depending on your mobile carrier and plan.
  • Consent: Consent to receive SMS messages is not a condition of renting a property or purchasing any service from Shaw Real Estate, LLC.

We will honor applicable opt-out requests and will not send further messages covered by that opt-out, except where permitted by law or as necessary to confirm your request.


5. Cookies and Website Technologies

Our website or its service providers may use cookies and similar technologies to maintain website functionality, understand website traffic, improve user experience, and evaluate website performance.

You may be able to manage cookies through your browser settings. Disabling certain cookies may affect some website features.


6. Information Security and Retention

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

We retain information for as long as reasonably necessary to fulfill the purposes described in this policy, maintain business and property management records, resolve disputes, and comply with applicable legal requirements. No method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.


7. Third-Party Websites and Services

Our website may link to third-party websites or services, including rental application platforms, payment services, or other resources. Those third parties maintain their own privacy policies and practices. We encourage you to review their policies before submitting information directly to them.


8. Your Choices and Privacy Requests

You may contact us to request information about the personal information you have provided, correct inaccurate contact information, or ask questions about our privacy practices. Certain records may need to be retained or processed to fulfill legal, contractual, property management, or recordkeeping obligations.

You may also opt out of SMS messages by replying STOP, as described above.


9. Children's Privacy

Our website and property management services are intended for a general audience and are not directed toward children under 13. We do not knowingly collect personal information online directly from children under 13 without any consent required by applicable law.


10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business, website, services, or applicable requirements. Updates will be posted on this page with a revised effective date.



11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:

Shaw Real Estate, LLC

408 Porters Neck Road

Wilmington, NC 28411

Mailing Address:

P.O. Box 10004

Wilmington, NC 28404

Phone: 910-297-0800

Website: https://www.srellc.com